Customer Care
Placing our Customers at the centre of our business
DIS Group is committed to delivering exceptionally high-quality services.
We value our customers and place them at the forefront of our decision making process, and we will continuously ensure that our customers experience a positive, friendly, knowledgeable, efficient, and courteous service. We will seek to understand the Customer’s needs and conclude all enquiries to the Customer’s satisfaction. We will carry out regular
When meeting you, we will:
- be friendly and helpful, and listen to you, giving you our full attention;
- assist you with your specific needs and wants;
- maintain confidentiality
We will do our best to:
- answer calls without keeping you waiting;
- let you know who you are speaking to;
- be polite and interested in your call;
- find out who can best help you, redirect your call if necessary, and call you back if appropriate; and
- supply you direct numbers where appropriate.
If you contact us, we will do our best to:
- acknowledge your letter, e-mail or fax within two (2) working days;
- investigate and respond within five (5) working days;
- make sure you know who to contact if you want to question anything.
Opening Hours
(Monday to Friday, excluding Public Holidays)
Enquiries, comments, suggestions, and complaints
You can make an enquiry, comment, send us a suggestion, or complaint at the following address.
Customer Care – DIS Group of Companies
KW38, Corradino Industrial Estate,
Paola PLA 3000.
Tel: (356) 2360 7000
Fax: (356) 2166 4735
Email: info@discompanies.com
Contact: Ms. Marie Claire Zammit
Email: claire@discompanies.com
or visit our website:
www.discompanies.com
